SLA & Maintenance Contracts

Designed to meet the needs of small to medium sized buisnesses without inhouse I.T staff, who choose to outsource their I.T Support instead of employing full-time computer and network technicians.

Contracts cater for Networks ranging from 5 Desktop computers or Laptops upwards, and can include Desktop computers, Laptops, printers, servers and CCTV equipment.

Maintenance Agreements and Service Level Agreements include:

    • Free Technical Call-out service
    • Technical Response within one hour of failt been reported
    • Fixed monthly rate for duration of agreement, savings over long term
    • Free repair workshop facilities.
    • Free labour on SLA Agreements
    • Free telephonic support
    • Free website hosting.
• Free 3 Page Website.
    • Free email (75 mailboxes)
    • Free domain registration
    • Free off site remote administration and support.
• Free backup monitoring & administration.
• Cloud Services.
• Free administration of Cloud Services.
• Free administration of VPN & work from home connectivity.
    • Call-out response times monitored daily.
    • Printer services
    • Service and maintenance of CCTV equipment

Maintenance or Service Level Agreement Comparison Table

Maintenance Agreement	Service Level Agreement (SLA)

• Time Limited Monthly rate	• Fixed Monthly rate
• Limited weekly maintenance check-ups	• Free weekly maintenance check-ups (unlimited)
• Billable Technical Call-out service	• Free Technical call-out service (unlimited)
• Billable Workshop Labour	• Free Workshop Labour (unlimited)
• Limited Remote support	• Free Remote Support (unlimited)
• Limited Telephonic Support	• Free Telephonic Support (unlimited)
• Call-out response within 24 hours	• Call-out response within 2 hours
	• Free Website / Domain Hosting
	• Free Email (75 mailboxes)
	• Free Domain registration
	• Free fax to email
	• Free Hardware and Software Audits

Weekly Maintenance Check-up tasks

Technical IT Assistance by certified technicians
Anti-virus Updates
PC Performance check
Operating system updates / security patches
Server and user Backups – off-site storage
General sever, network, printer and user troubleshooting and repairs
Security, performance and upgrade advice and recommendations